We are here to help.


My item looks different to the image, why is this?

Every single Beyond Remade garment is unique. One of the quirks of working with upcycled material is that no two peices are exactly the same! Although we design to a specific pattern and grade, items may differ very slightly to the images shown online. Of course our expert team of pickers select material very carefully so all of the differences are within a mild tollerance.

We do have some wonderfully unique quirks on some items - such as our Suede Trucker Jackets with different silk linings meaning your item will be totally unique to you - we think that's pretty cool!

I have seen a product that I loved but it no longer seems to be available. Now what?

Being a sustainable brand, we only produce small quanities on each garment meaning we can sell out quickly! We allways look to reproduce our most loved peices and you can be notified as soon as they come back online by using the "notify me" feature on each garment.

Is my garment pre-loved?

All of our garments are made from upcycled materials from preloved or used garments, something we are super proud of in keeping the fashion industry circular. By reimagining timeless vintage classics, we create new sustainable wardrobe staples. Upcycled from secondhand garments, each piece is completely unique.

How do I know if it will fit me?

All of our products have a size guide displayed - be sure to check this for measurements. If you are still unsure or require a little extra help, please contact us at enquiries@beyondremade.com

Order Enquiries

There is an issue with my order, what should I do? 

We want you to be 100% satisfied with your order so if there’s any issues, our Customer Care team will get on the case. Email them at enquiries@beyondremade.com with your order number and details and we’ll find the solution for you.

Can I change my address after I have ordered? 

Unfortunately not! If it’s just a matter of adding in a forgotten apartment number, or a short instruction as to a safe place to leave the parcel if you aren’t home when they attempt delivery, we can send that information along to the couriers as a short addition, but that’s about it.

We cannot change details for orders using Royal Mail at all. It’s all about the post codes and the courier depot’s local dispatch areas, so address changes just aren’t possible, we’re afraid! As we run a fully automated order, pick, pack and dispatch system with our warehouse it is not possible for us to make changes of any kind to an order once you have submitted it, so please be very careful that you select the correct address for delivery.

Can I cancel my order?

Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for.

Due to our fully automated system once an order is placed it is already on its way to you.

Under UK Distance Selling regulations, you have the right to cancel your order contract with us, within 30 days of receiving your order.

You will need to advise us of this so we can issue you with a full refund. We will be able to do this once you return the cancelled items to us. If you want to cancel your contract with us, please contact our Customer Care team via email at enquiries@beyondremade.com quoting your order number and we will be happy to help you. In this case we will issue you with a full refund. Please note you will need to return the entire order at your cost once you receive them. In all cases, the goods must be in their original packaging and unopened. All goods are inspected on their return.

When will my order ship?

We send an email the evening your order has been dispatched; this may come around 8pm UK time. Please check your spam/junk mail folders just in case it’s ended up there. If you submit your order before 2pm (Monday-Friday) every effort will be made to have your order dispatched the same day. Orders placed after 2pm will be sent the next working day.

When do you charge my credit/debit card?

We will only take money once your order is ready for dispatch. If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful and your order accepted. If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment. Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.

Returns & Exchanges

What is your return policy?

We want you to be 100% delighted with your purchase but if you unfortunately are not, you are able to return your items to us. You have 30 days to return your item. Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.

If you are returning multiple orders, please ensure each order (not item) is packed separately, with an individual label for each order, this ensures you can claim maximum compensation for each parcel if it were to go missing.

We aim to process your return within 14 working days of your goods being delivered in our offices (excluding weekends and bank holidays).

UK Returns - In Post

You can now process easy, paperless UK returns via Inpost. Simply visit here and follow the intructions. Scan, drop, done!

Maximum parcel size 41cm x 38cm x 64cm. Please see below for terms and conditions. Find your nearest Inpost locker here.

Intenational Returns

Please send all international returns to the below address. International returns postage cost is the responsibilty of the buyer.

Beyond Remade Returns, Amethyst, Lodge Road, Staplehurst, Kent, England, TN12 0QW

How long will my refund take?

Once we have received your returned goods to our warehouse we will send you an email once your refund has been processed.

Your refund will be credited back via the original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.

While we try and process refunds within days of items arriving back to our warehouse, please allow up to 28 days for your refund to appear on your bank statement.

Contact us directly

Our customer care team works Monday - Friday 9am - 6pm

We aim to respond to your query within 24 hours